Independent Living Services
  • 17-Oct-2019 to 31-Oct-2019 (CST)
  • Conway, AR, USA
  • Full Time





While this position specifies responsibilities, requirements and duties in certain operational areas, this person is an employee of Independent Living Services, Inc. and will be expected to respond to such requests not specifically contained herein.  This person must maintain the attitude that he/she works for the whole organization, and as such, exhibits proper cooperation, enthusiasm and interest in all areas deemed necessary for the continuing success of the ILS programs.  Knowledge of all policies and procedures of ILS and related corporations of Creative Living, Inc. and Sheltered Living Services, Inc. is required.  Knowledge of agency services and support system is required. 



The Assistant for Residential Support works under the direct supervision of the Program Directors.  This position performs general office duties.  They act as office receptionist by greeting and directing visitors, screening calls, and providing general information and assistance for Waiver Case Management and Residential Services.  The position will involve computer use of various programs, i.e., Windows/WordPerfect/Quattro Pro/Excel/Microsoft Word/Access.  They will perform related responsibilities as required or assigned.  This position requires familiarity with ILS Policies and Procedures, both business and program related.  This person needs a general knowledge of services to people with developmental disabilities and knowledge of DDS policies. 



General duties and guiding principles:

  • Focus first on the person being served, and understand that my role will require flexibility, creativity, and commitment.
  • Know and respect the values of the people I support and facilitate their expression of choices related to those values.
  • Provide advocacy when the individual's preferences, needs, or talents are neglected or overlooked.
  • Encourage growth & recognize autonomy of individuals receiving services while being attentive reducing their risk of harm.
  • Develop relationships with the individuals that are respectful, based on mutual trust, and t maintains professional boundaries.
  • Help individuals I support understand and express their rights and responsibilities.
  • Recognize that each individual has potential for lifelong learning and growth.
  • Be conscious of my own values and how they influence my professional decisions.
  • Maintain competency in my profession through continued learning and attending and being an active participant in staff meetings and trainings.
  • Assume responsibility and accountability for my actions and decisions.
  • Recognize the importance of modeling valued behaviors to co-workers, individuals receiving services, & community at large.
  • Practice responsible work habits.
  • Being on time for work
  • Completing all necessary documentation to assure compliance with all state and federal regulations.  These may include, but are not limited to:  training records, personnel records, time records, incident reports, etc.
  • Maintaining strict confidentiality for all consumer information, and facility operations


The Assistant Residential Support staff will perform the general following job duties:

  1. Perform General Office Duties.
    1. Answers telephone and handles visitors to Case Management
    2. Assist in providing timely correspondence
    3. Files and assists in organizing all Case Management Files including data, plans, etc.
    4. Work with Quality Assurance for file compliance
    5. Create and distribute forms
    6. Assists Case Managers and Residential Managers with check books
    7. Assists with special projects as delegated by the Program Directors
    8. Schedule and provide tours of programs as needed
    9. Attend in-service training and/or retraining requirements as scheduled
    10. Assists in developing and maintaining an effective public image, acting as a representative of the agency to make people aware of the services and general community good will


  1. Performs Duties Relating to Residential Programming and Case Management
    1. Develop knowledge of all Social Security Disability/SSI eligibility and reporting requirements
    2. Gathers information and assists with Medicaid Renewals, Payee & Disability and Social Security reports
    3. Takes individuals to medical appointments as needed
    4. Coordinate, mailing and follow-up of referral packets
    5. Coordinate needs assessments as required for new referrals





  1. Develop knowledge of waiver case management and waiver coordination services and procedures and provide them support as needed
  2. Review of financial file for Social Security Compliance
  3. Review plans before final submission
  4. Other duties as assigned by Program Directors


This job description is not intended to be all-inclusive, and employee will also perform other reasonable related job duties as assigned.


This organization reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.


Independent Living Services is an equal opportunity employer and does not discriminate on the basis of race, color, age, orientation, religion, disability, ethnicity, origin, marital status, or veteran status.



The college degree in a related field preferred; basic knowledge of general office skills and equipment i.e. typing, computer, including Microsoft Word and Excel, filing, calculator, copy & fax machine; Experience working with people with disabilities helpful. This person must be able to operate a vehicle; possess a valid driver's license and proof of vehicle liability insurance, have a good driving record, communicate clearly with people through good listening, verbal and writing skills; negative TB skin test and be able to do occasional lifting up to 20 pounds.



See Employee Handbook - Section 201 - 201A.  Benefits eligibility is based on category classification and hours worked per week.

NOTE: Part-time employees working less than 30 hours weekly do not qualify for benefits.

Independent Living Services
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